I ordered a Ranger Heat tool from Amazon in January of this year. I immediately put it into use. It worked so well for drying canvas projects, card backgrounds, and just about anything I was working on. Before getting this tool I used a Marvy heat embossing tool from about 20 years ago, and yes 20 years that stupid thing has worked. It blows a concentrated stream of hot air and will blow things around. For smaller pieces or heat setting ink I had to always hold the project down. So I loved my new Ranger heat tool because it really dried things well but did not blow smaller pieces around.
Well, I went to use the Ranger heat tool the other night and it would not work. I tried another outlet, turned it off and on, and said a variety of swear words. None of those fixes worked. So I pulled out the 20 year old Marvy tool and heat set what I was working on. So yesterday I went to Rangers web site and sent them an email explaining my experience with their heat tool and telling them I thought their heat tools should last longer then 5 months. I got a nice email back wanting pictures of said heat tool and a number off of it.
So I took a couple of pictures of the heat tool laying on the top of my collection of dylusions paint and sprays (I know it was cheesy but I wanted them to know I also own lots of other Ranger products). This morning I got another email saying a brand new heat tool will be on its way to me......Now that is what I call good customer service.
Hopefully this heat tool will work longer then 5 months. The thing is most Ranger products are made to last so it surprised me that their heat tool didn't.